Sarvratna – Terms & Conditions / Privacy Policy

(Including Unboxing Video Policy)

  1. Product Authenticity
    Every Sarvratna piece is handcrafted with love and checked for quality before dispatch. We guarantee 100% authenticity of our jewellery.
  2. Unboxing Video Requirement (Mandatory for Claims)
    To process any complaint related to damage, missing item, or wrong product, a clear and uncut unboxing video is mandatory:

Start recording before opening the outer packaging.

The video must clearly show the product seal, box opening, and all contents inside.

No replacements or refunds will be processed without this video.

  1. Return & Exchange Policy

Returns are accepted only in case of defective, damaged, or incorrect products.

Intimate us within 24 hours of delivery along with the unboxing video.

Product must be unused and returned in its original packaging.

  1. Non-Returnable Items

Personalized, customized, or discounted products are non-returnable.

Earrings and nose pins are non-returnable due to hygiene reasons.

  1. Shipping & Delivery

Orders are shipped within 3–5 working days.

Delays caused by courier partners are beyond our control, but we’ll assist you wherever possible.

  1. Color & Design Disclaimer

Slight variations in color and design may occur due to photography and screen settings. These are not considered defects.

  1. Customer Support
    For any help, write to us at: jewellery sarvratnajewellery@gmail.com or WhatsApp on 8799796281
    Our team is happy to help between 10 AM – 6 PM, Monday to Saturday.

Note:
💡 This T&C policy can be printed as a card and included in the product box too, so customers are informed about the video policy in advance.

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